Live eSignature improves outcomes and customer experience.

When it is time to esign the paperwork, DocuSign’s digital signature ceremony is embedded directly inside of Liveoak’s platform. This is a different workflow than the typical DocuSign experience where an email notification is sent to the signer. In the typical workflow, it is up to the signer to open the email notification and initiate the signature process. Due to procrastination and behavioral friction, sometimes documents do not get signed in a timely manner or they are not signed at all.

In the case of Liveoak and DocuSign, the parties sign while inside the Liveoak conference. The signature ceremony happens live, in real-time. This is particularly important because the representative can walk one or more signers through the process and complete the signature immediately. 

All digital signature participant data is captured and recorded in our Complete Audit™ system.

Screenshot of the Liveoak signature ceremony

How eSignature Works

An eSignature works by associating a document signer with a digital document in a recorded transaction through a coded message. Docusign compares it to a digital version of a fingerprint.

When recorded utilizing the Public Key Infrastructure format – a specific signature technology – e-signatures are completely secure and immutable.

To be clear, not all esignatures are created equal. Digital signatures are part of the esignature family, but they have a specific set of standards that make them verifiable the way a notarized signature would be. Digital signatures work by creating a public and private key for the signer. That private key is essentially a string of characters that allows software to verify the signer is, in fact, who they are.

Below is an example of how Docusign handles their esignatures on their platform.

Case Studies & Whitepapers

Remote Account Opening

Use Liveoak to create a remote live customer interaction. We know from experience that complex paperwork, transactions and remote customer onboarding requires professional assistance.

 

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