Liveoak helps financial institutions and customers collaborate together in real time with synchronous editing.
What is synchronous editing?
Synchronous editing is a form of collaborative editing where individual contributions are documented and edited in real time between multiple parties, often in different locations. This type of editing is primarily done virtually through a collaboration tool like Liveoak.
Our patented technology enables enterprises to collaboratively edit forms, agreements and applications with customers, partners and stakeholders at the same time.
When it comes to digital customer experiences, not all are created equal. Some transactions are straightforward and can be accomplished via a simple web form or application. Other transactions are complex and require detailed information and explanation. We now know that complex agreements typically requires hand holding and personal assistance.
When enterprises and their customers are in different physical locations, Liveoak creates the experience of working together in person, just as if a person was in a bank branch or local office.
All keystrokes and data entered into forms, agreements and applications are captured and logged through our Complete Audit™ system.
Who is using synchronous collaboration?
Liveoak’s remote editing functionality is being used by a wide range of businesses and industries. We’ve seen how the banking, insurance, retirement, and wealth management have utilized synchronous editing features to streamline their processes, reach new customers, and carry more accounts to completion.
In the financial sector, businesses are able to reach and onboard new customers in a completely remote environment. Not only does the ability to remote edit forms make it easy for customers to engage with a financial institution, but the bank can then maintain compliance with immutable data with Liveoak’s data capture feature.
Remote Editing for Insurance Claims
We’ve found that the insurance industry is utilizing Liveoak to allow them to record data and process claims in a location-agnostic environment. Claims adjusters, who are typically on the road, can now accomplish all compliance, security, and processing tasks no matter their location.