Frictionless Customer Onboarding for
Wealth & Finance

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Wealth management firms use Liveoak to make account paperwork, digital signature and ongoing client service a breeze for everyone involved.

Liveoak’s cloud platform is fully integrated with DocuSign, which means we help drive higher e-signature adoption rates for organizations that use this technology already.

And because our tech platform augments, complements and enables more face-to-face human interaction, we enable additional upsell and cross-sell opportunities for your business.

The wealth management sector has to deal with strict regulations, compliance requirements, and the needs of a highly-demanding and diverse customer base. Along with advancements in their advising processes, wealth management firms and individual financial planners are looking to develop a “frictionless” virtual banking experience for their customers and close the gap between wealth managers and their customers.

With Liveoak, you can provide the following enhancements to your current client on-boarding process:

  • Streamline client onboarding and support for your most complex digital interactions
  • Virtual identity verification with live conferencing, image/document capture and ID verification (KYC)
  • Capture accurate data to accelerate electronic signature adoption
  • Unique System of Audit™ including bank compliant capture of activity, keystroke log and collected data/files

There are a lot of factors that driving the trend towards cutting edge tech in wealth management. Growing customer expectations, the emergence of new disruptive tech, and increased competition are all driving leading wealth management companies towards technological advancement.

Liveoak Technologies integrates with existing processes to help wealth managers streamline the complex processes of customer onboarding, verifying ID, gathering paperwork and more.
Liveoak’s Virtual Interactions™ software helps expedite business for wealth management firms which will in turn make the lives of customers and brokers/agents easier. Here are just a few of our features:

  • Capture and verify identity
  • Complete remote signatures
  • Live conferencing, including video, voice and text chat
  • System of Audit™ record of all conference participants activity and actions taken inside the conference, including shared documents and images KYC compliance and customer due diligence features
  • Assist and guide customers while they are completing forms and applications
  • Share and upload files and images
  • System of Audit™ record of all conference participants activity and actions taken inside the conference, including shared documents and images

Case Studies & Whitepapers

Remote Account Opening

Use Liveoak to create a remote live customer interaction. We know from experience that complex paperwork, transactions and remote customer onboarding requires professional assistance.

 

Liveoak Technologies

We get virtual business done™