What Is Liveoak?
Liveoak is the leading virtual business platform for remote customer engagement
The financial services industry has a “last mile” problem when it comes to converting prospects to customers. Old legacy systems, increased legal, risk and compliance requirements and years of increasing regulatory oversight – compounded by consumer’s demand for easier ways to do business – has prompted large incumbent firms to spend millions trying to cobble systems together in an effort to “digitize” their entire customer experience.
Liveoak is a virtual business platform that accelerates digital transactions, reduces friction, and enables new types of buying and servicing experiences for enterprise customers.
In regulated industries, customer interactions and transactions take longer and often require more steps which leads to customers feeling exhausted and frustrated.
With complex, high value transactions, most customers still require human assistance and guidance. At the same time, customers expect technology and convenience.
Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way.
Liveoak seamlessly combines modern conferencing, forms collaboration, e-Signature and efficient data/I.D. capture combined with bank-grade security and a complete System-of-Audit™
A few examples of how Liveoak’s virtual customer engagement platform is accelerating business today:
Accelerating corporate retirement plan onboarding
Enabling virtual customer interactions for wealth management
Expediting fraud interviews for disability insurance claims
Enabling virtual inspections for auto warranty claims
Facilitating remote identity verification for international banking
Accelerating Corporate Retirement Plan Onboarding
Retirement Plan Service firms use Liveoak to virtually walk their corporate retirement customers through new business paperwork which includes obtaining multiple signatures from plan sponsors and trustees.
The previous process required travel to the client’s physical location and took on average 4 to 6 weeks to complete. When errors were made, the process took longer. With Liveoak, the virtual process can be completed in under one hour and NIGO rates are less than 1%.
Providing High Touch Digital Experiences for Wealth Management
Wealth management enterprises use Liveoak to walk their customers through the completion of account paperwork, digital signature and ongoing client maintenance workflows.
The result is convenience for both the client and advisor, quicker turnaround, higher digital signature adoption rates and less errors (NIGO).
Facilitating Remote Identity Verification for International Banking
Banking customers who are not able to (or do not want to) physically visit a branch can now remotely verify their identity through the Liveoak platform.
Today Liveoak is helping banks to expedite new customer relationships and offer a convenient virtual solution for identify verification.
Expediting Suspected Fraudulent Disability Claims
Insurance Special Investigative Unit teams use Liveoak to conduct virtual interviews for disability claims that have been flagged for suspected fraud.
Using Liveoak offers convenience to customers, saves time, money and allows SIU teams to conduct more interviews without expanding their team.
Enabling Virtual Inspections for Auto Warranty Claims
Today Liveoak is transforming the way auto warranty claims are validated by providing a mobile workflow for adjusters and repair shops.
The adjustors are no longer required to travel to the repair shop to validate the warranty claim.
The benefits are time and cost savings from less travel, more claim reviews with the same number of adjustors, quicker turnaround and a technology forward workflow.
When it comes to compliance and security requirements, we have you covered
Financial Services and other highly regulated industries demand the highest levels of security. Our bank-grade, industry proven security ensures your data is safe.
- Type II SOC 2 certified
- Advanced Encryption Standard (AES) algorithm and 256-bit keys at rest
- TLS 1.2+ encryption for data in transit
- HIPAA Rule Security Compliant
Our mission is to create an engagement platform that allows large companies to do business in a virtual context; whether that’s reducing friction in the buying process in the financial services or automotive space, or managing inspections and claims from remote locations for the insurance industry.
We are striving to create measurable and tangible business impact for our customers by providing an environment that drives end customer delight and loyalty.
We know how challenging this journey can be because we have been in your shoes. Our goal is to help you improve your workflow and meet your business goals around digital transformation.
Liveoak is a software-as-a-service platform that can be configured to your specific needs and deployed in parallel to your existing IT infrastructure. We are capable of meeting the most rigorous performance and security standards as we are currently providing solutions for some of the largest financial services, banking and insurance enterprises in the world.
Let’s have a conversation about how we can help you meet your goals. Get in touch below.